Contact Us
Whether you've spotted an outdated bonus term on one of our reviews, want to ask about how we rank Canadian online casinos, or just have feedback on the site, this is the right page. Canada Casinos is run by a small editorial team focused on giving Canadian players clear, honest information about where to play — and we'd rather hear from you than have you guess.
What we can help with
We get messages on a range of topics, and most fall into a few categories:
- Corrections — a bonus amount, wagering requirement or licensing detail that's changed since we last checked it
- Casino suggestions — a brand you think deserves a place on our comparison tables
- General questions — how our ratings work, what our comparison criteria mean, or how to read a bonus offer
- Site feedback — anything that made the site harder to use than it should be
What we can't do is act as customer support for any individual casino. If you're chasing a withdrawal, a locked account or a bonus dispute, that has to go through the casino's own support team — we're an independent review site, not an operator, and we don't have access to player accounts or the ability to intervene in a dispute.
Before you reach out
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Curious how a casino earned its position on our list? Our ranking approach considers licensing, game variety, payment options, bonus fairness and mobile experience — not who pays the most in referral fees.
- Concerned about gambling habits, yours or someone else's? Our Responsible Gambling page has practical guidance and support resources.
- Want to know more about who's behind the reviews? The About Us page covers our editorial process and independence.
- Need the fine print on how we operate the site itself? That's covered in our Terms and Conditions.
How commission works on this site
Canada Casinos earns commission when readers click through to a casino and sign up. This is standard for comparison sites, but it's worth being upfront about it: commercial relationships never decide where a brand sits in our rankings or what rating it receives. If a casino we cover has weak points — a slow withdrawal window, a high wagering requirement, restrictive terms — we say so, whether or not that brand is a commercial partner.
A note on new online casino brands
Because this site has a particular focus on new online casinos, we get a steady stream of questions about brands that have just launched in the Canadian market. If you've come across a new site and want our take on it, or you've noticed a newly listed brand's terms have shifted since launch — deposit limits, free spin conditions, or the wagering attached to a welcome offer — that's exactly the kind of thing we want to know about. New operators sometimes adjust their promotions in the first few months as they settle into the market, and reader reports help us keep listings accurate.
What to include in your message
To help us respond usefully, try to include:
- The specific page or casino your message relates to
- What you found, and where (a screenshot description or the exact wording helps)
- Whether you're reporting an error, asking a question, or suggesting something we've missed
We read every message that comes in, though response times can vary depending on volume. We're not able to offer legal, financial or gambling-addiction counselling through this channel — for the latter, the resources on our Responsible Gambling page are the better starting point.